Return procedure
Would you like to return or exchange an item, or exercise your right of withdrawal? No problem at all. Please ensure you follow our return procedure to guarantee a smooth return process.
Below, you will find the steps to ensure your return is processed correctly. If anything is unclear or if you have any questions, please do not hesitate to contact us.
STEP 1
First, check whether you are eligible to return your order. There are certain conditions that must be met, so please verify that your order complies with these requirements.
Do you wish to exchange or return a product?
When purchasing products or services, you have the right to cancel your order within 14 days without providing a reason. This 14-day period begins on the day you—or a third party designated by you (other than the carrier)—receive your order.
During these 14 days, please handle the product and its packaging with care. You may unpack or use the product only to the extent necessary to determine whether you wish to keep it. No modifications may be made to the item during this period.
If you choose to exercise your right of withdrawal, you must return the product to us, including all supplied accessories and—where reasonably possible—in its original condition and packaging.
If this is not possible, or if the product has been damaged, you may be required to provide compensation for any decrease in the item's value.
Please note: the costs and the transport risk associated with the return shipment—such as the risk of the product being damaged or lost—are the responsibility of the sender (in this case, you). Upon receipt of the item, you will be refunded the full purchase amount, including the original shipping costs.
We may withhold the refund until we have received the returned goods.
STEP 2
Please notify us of your return before sending the item(s) back. You can easily do this by sending an email or calling Sup en Peddel (06-42233882). We will confirm your return as soon as possible; this lets us know that a shipment is on its way so we can ensure someone is present to receive it. The notification via email must be sent within the 14-day period. While we would appreciate receiving your return as soon as possible, it must arrive no later than 30 days after we have confirmed your email or phone call.
STEP 3
Pack the item in its original packaging—or as securely as possible—and send it back, including the completed return form. Please also enclose a copy of your packing slip or order confirmation. For LARGE PACKAGES, the shipment can be arranged in consultation with us. However, the sender (you) remains responsible for the shipment until the product has been received by us. You are also welcome to drop off the product in person at our return address; please note that you must still complete STEP 2 first.
And then what?
Once we have received and checked your return, you will receive an email confirming its arrival and whether or not it was received in good condition. If the item is returned in good or new condition, we will proceed with a refund. You will receive the refund for your order within a maximum of 14 days. If the item is not in good condition, we will get in touch with you to work toward a solution.